Typical total cost of ownership (TCO) analysis comparing Unified Communications as a Service (UCaaS) to an on-premises solution is incomplete. Why? Because such analysis usually focuses only on the monthly recurring costs (UCaaS) and the upfront capital and maintenance costs (on-premises). This paints only a partial picture.

A truly complete TCO analysis takes into account the other real costs that often get overlooked. Below are these extra factors you should consider when making such a comparison.